Terms of Service
This draft was generated by the platform team. Have your counsel review the limitation-of-liability, governing-law, and consumer- rights sections before going live. The technical claims about Service availability, data handling, and account responsibilities match what the platform actually does today.
1. Acceptance
These Terms of Service (the "Terms") govern your access to and use of Securicom Central (the "Service"), operated by Securicom ("Securicom", "we", "us", or "our"). By signing in to or using the Service, you agree to be bound by these Terms and by our [Privacy Policy](/privacy). If you are using the Service on behalf of a property management company (an "Organization"), you represent that you are authorized to bind that Organization to these Terms, and "you" includes that Organization.
If you do not agree to these Terms, do not use the Service.
2. The Service
Securicom Central is a multi-tenant operations portal for property management. It allows Organizations to manage maintenance requests, work orders, vendor coordination, equipment lifecycles, access-control topology, emergency contacts, resident communications, and related workflows for the buildings they manage.
The Service is delivered over the internet as software-as-a-service. We may update, improve, or remove features from time to time so long as the change does not materially reduce the core functionality your Organization is paying for.
3. Eligibility
You may use the Service only if you are at least 18 years old and have the legal capacity to enter into a binding agreement. By using the Service, you confirm that this is true.
The Service is not designed for use by consumers acting outside a professional capacity, except where you have been invited as a resident or service vendor of an Organization that uses the Service.
4. Accounts
4.1 Account creation
Most accounts on the Service are created by invitation: an Organization owner or manager invites you and you accept the invitation. You may also be authenticated through your Organization's Single Sign-On (SSO) identity provider.
4.2 Account security
You are responsible for:
- Keeping your authentication credentials confidential.
- Enrolling in multi-factor authentication (MFA) when offered or
required by your Organization.
- Storing your one-time MFA recovery codes safely.
- Telling us promptly at the contact in Section 19 if you suspect
any unauthorized use of your account.
We strongly recommend MFA on every account. Organizations may require MFA for some or all of their members.
4.3 Accuracy
You agree to provide accurate and current account information and to update it when it changes. Your Organization is responsible for maintaining the accuracy of operational data (units, requests, equipment records) entered into the Service through your account.
5. Acceptable use
When you use the Service you agree not to:
- Violate any applicable law or regulation.
- Infringe the intellectual property, privacy, or other rights of
any person.
- Upload content that is unlawful, harmful, harassing, defamatory,
threatening, or designed to deceive.
- Attempt to circumvent rate limits, access controls, tenant
isolation, or audit-logging mechanisms.
- Probe, scan, or test the vulnerability of the Service except
pursuant to a coordinated security disclosure agreed with us in writing.
- Use any automated means (bots, scrapers) to extract data from
the Service beyond the documented APIs, or in a way that imposes an unreasonable load on the Service.
- Reverse-engineer, decompile, or otherwise attempt to derive the
source code of the Service.
- Use the Service to develop a competing product or service.
We reserve the right to suspend or terminate access for any account or Organization that violates this Section.
6. Customer data
6.1 Ownership
As between you and us, all data and content your Organization or its members upload to or generate within the Service ("Customer Data") remains the property of your Organization. We make no claim to ownership of Customer Data.
6.2 Licence to operate the Service
You grant us a limited, non-exclusive, worldwide licence to host, copy, transmit, process, display, and create derivative works of Customer Data solely as necessary to provide the Service to you and to perform the obligations described in our Privacy Policy.
6.3 Use for product improvement
We may use aggregated and de-identified information derived from Customer Data to operate, analyse, and improve the Service. We will not use Customer Data to train third-party large language models or share it with advertising networks. The AI Security Expert retrieves only from your Organization's own data and does not share it across tenants.
6.4 Export and deletion
You can export your personal data at any time from Settings → Privacy → Export your data, and delete your account from Settings → Privacy → Delete your account. Organizations may request a bulk export or deletion by contacting us at the address in Section 19.
7. Confidentiality
Each party agrees to protect the other party's confidential information using at least the same standard of care it uses to protect its own confidential information of similar sensitivity, and in any event no less than reasonable care. Confidential information does not include information that is publicly available without breach, was already known to the receiving party, or is independently developed.
8. Service availability
We target an uptime of 99.9% measured over a calendar month, excluding scheduled maintenance and conditions outside our reasonable control. We publish a real-time status page at [/status](/status) so you can verify current availability.
We may perform maintenance that requires brief downtime. Where possible we schedule maintenance in low-traffic windows and notify Organization owners in advance.
This availability target is operational guidance, not a separate service-level agreement. If your Organization requires a contractual SLA with service credits, contact us at the address in Section 19.
9. Modifications to the Service
We may add, change, or remove features of the Service from time to time. We will not materially reduce the core functionality your Organization is paying for during the term of any active subscription. Material changes will be announced through the Service or by email to Organization owners.
10. Subscriptions and fees
Specific pricing, payment terms, and renewal mechanics are set out in the order form or subscription agreement between Securicom and your Organization. In the absence of a separate agreement, the Service is provided to your Organization on a pre-launch basis at no charge while you and we evaluate fit.
11. Term and termination
11.1 Term
These Terms remain in effect as long as you use the Service or maintain an account.
11.2 Termination by you
You may stop using the Service at any time. You may delete your own account from within the Service. Organization owners may request the deletion of an entire Organization by contacting us at the address in Section 19.
11.3 Termination by us
We may suspend or terminate your access (or an Organization's access) immediately if we reasonably believe you have:
- Materially breached these Terms (including the Acceptable Use
section).
- Used the Service in a way that exposes us or other customers
to legal, security, or reputational risk.
- Failed to pay amounts due under a subscription agreement after
reasonable notice.
We may also terminate the Service in whole on at least 60 days' written notice if we discontinue the offering.
11.4 Effect of termination
On termination, your right to access the Service ends. We will, unless prohibited by law, keep your Organization's Customer Data available for export for 30 days after termination, then delete it in accordance with our retention policy.
12. Intellectual property
Securicom and its licensors own all rights in the Service, including all software, documentation, designs, trademarks, and look-and-feel. Nothing in these Terms transfers any of those rights to you. Feedback you give us about the Service may be used by us freely without obligation to you.
13. Disclaimers
The Service is provided "as is" and "as available" to the fullest extent permitted by applicable law. We make no warranty that the Service will be uninterrupted, error-free, or completely secure. We disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement, except those that cannot be excluded under the laws applicable to you.
The AI Security Expert is an aid to your decision-making, not a substitute for professional judgment. Verify any recommendation that affects safety, compliance, or large financial decisions before acting on it.
14. Limitation of liability
To the maximum extent permitted by law:
- Neither party will be liable for any indirect, incidental,
special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.
- Each party's total aggregate liability arising out of or
related to these Terms will not exceed the greater of (a) the amounts paid by your Organization to Securicom for the Service in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (US $100).
These limits do not apply to liability that cannot be excluded under applicable law (for example, certain consumer-protection rights).
15. Indemnification
You agree to defend, indemnify, and hold harmless Securicom and its officers, directors, employees, and agents from and against any third-party claims and related losses arising out of (a) Customer Data you submit or your use of the Service in violation of these Terms, or (b) your violation of applicable law.
16. Governing law
These Terms are governed by the laws of the jurisdiction in which Securicom is registered, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts in that jurisdiction for any dispute arising out of or relating to these Terms, except where a non-derogable consumer right gives you the choice of a different forum.
Counsel should replace this section with the specific jurisdiction clause appropriate to your registered entity.
17. Changes to these Terms
We may update these Terms from time to time. When we make a material change, we will publish the new version under a new version tag and may ask you to accept it on next sign-in. Continued use of the Service after a non-material change becomes effective indicates your acceptance of the updated Terms. Older versions remain available on request.
18. Miscellaneous
- Entire agreement. These Terms (together with any
separately signed subscription agreement, the Privacy Policy, and any document expressly incorporated by reference) are the entire agreement between you and us about the Service.
- No waiver. A failure to enforce a provision is not a
waiver of that provision.
- Severability. If any provision is held unenforceable, the
remaining provisions stay in effect.
- Assignment. You may not assign these Terms without our
prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets.
- Force majeure. Neither party is liable for a failure to
perform caused by events beyond its reasonable control.
19. Contact
For questions about these Terms, contact us at:
- Email —
legal@securicom.example - Postal — Securicom Legal Team, c/o Securicom (replace with
the registered business address).